The hotels offered were those with no good reviews so I upgraded and upgraded again and again until we found hotels with good reviews. I paid substantially for my upgrades. I bought the trip to Italy for my daughters and granddaughters. When they checked into both hotels, they were given one double bed in each bedroom. They asked for twin beds and were told they had not paid for twin beds. When they returned, this was their only disappointment about the trip. I complained to Jetline who told me that I had not asked for twin beds so it was my problem. As much time as I spent with their agent planning this trip, he never asked me about beds or told me that I needed to ask for twin beds for a trip of four women. Jetline said that I should have asked. So my advice is, don’t book with Jetline since you don’t know everything that you need to ask to get what you need and the agent won’t warn you.