Never use this agency. Promised flights paid extra for faster arrival…didn’t happen, no communication about hotel or flights, boarding passes etc, no communication about itinerary changes, at the airport the greeting person was not in site til late to get us to ferry when the ferry dropped us off…..again no one to meet us at 10-10:30 in a dark parking lot, finally called the hotel to come get us after attempting several calls to “jetline” with no answer…we were on our own, then the driver dropped us off at the bottom of the hill from the hotel and we had to carry our luggage up ourselves at midnight, yes there was a drop off at hotel front. This agency is all talk and absolutely no action. When we tried calling the 2nd or 3rd day to speak to a supervisor they said there was not one, finally after speaking with 2 reps they said a manager would call me the following day…of course that never happened. They are a scam company. I could go on forever with many complaints. Just know to NEVER use this company. I found it through Trip Advisor which should be embarrassed to have them on their recommendation list. I’ll never use them again either.