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John wallace
1 booked on Ryanair, who( according to our pilot) apparently used our plane on a different route causing us a four hour delay. 2 we should have been met by a taxi to take us to our hotel in valencia . The taxi company advised that even had we been on time they would not have been there to pick us up, as the journey had not been confirmed by our travel co. They were sorry but they couldn't help. 3 contacted jetline who said take a taxi as they couldn't help and to write to them and ask if they would refund the taxi fare. This was now a further 40 min delay. I asked for an e mail to confirm they would pay but this was refused. No help at all. 3 our train between cities was a problem as railworks were to cause long delays and three changes of train. This was not the same for all journeys. Had the train been booked at the time of our booking then we would have been on a slightly delayed one change train. 4 it is true that I accepted the train delay was unacceptable and flight would be OK. However when the paperwork came through I realised that this would involve a potentially longer travel time. Cost in getting to the airport and from the airport in sevilla. In addition I would have to pay 150 euros to take our cases on the air carrier (veulung) which is like another version of Ryanar apparently. 4 i asked that we be put back on the 9.14 train which would have cost us minimal additional time and only one change. Of train. I was told that it was too late as the flights could not be cancelled. In any event there were no seats on the train. I had checked and there were seats. 5 further dissatisfaction when we realised we were to be picked up at 4.20am to be taken to the airport, for our return home. All in all totally unsatisfactory arrangements and service.
6 months ago
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Jetline Holidays has a 1.5 average rating from 159 reviews

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