This company is just terrible, lack of communication, lack of care, Don't respond to complaints and if they do respond it is with the same message we can't get the information from our supplier. I had a horrific experience with a driver who took me from Hurghada to Luxor to join my ship for my Nile cruise. Without going into detail this was sexual assault reported at the time to the company. I made 4 statements while in Egypt and complained again on my arrival back in the UK This was in June 2024 I am still waiting for compensation to be paid and will probably end up taking this further. While the company email back stating they understand how upsetting this incident was they are not prepared to action the compensation in a timely matter Avoid this company