Very competitive pricing, good communication and swift service - a superlative item arrived well-packed and JA have maintained communication with me since. In terms of the watch itself, despite being feather-light titanium it is a superbly smart, simple and robust piece of kit that sits comfortably on the wrist and boasts good shockproofing and water resistance. A 'less is more' approach means it goes as well with a suit as with jeans and an open-necked shirt, and a quick strap-change lends it easily to other styles. I have exposed this to diving, night canoeing and several desert hikes and it has stood up admirably - strong night lume as well. Given the price point vs the specs, plus the fact that it has a 5-year warranty (register the watch with Citizen and it becomes 6) this is a lot of watch for the money. Thanks JA, I shall shop again.