* Ordered a letter "N" necklace for a friends 40th birthday in July 2022 and was sent a child's necklace. * When I inquired with Jewlr they denied it (this necklace would not of fitted any adult neck) and they advised the way to fix the issue was to pay more money for an extension + postage to send the necklace back. * Begrudgingly paid for an extension and was sent back a necklace with the extension but the letter "A". * They tried to get me to pay to send their necklace back (even though it was their mistake they sent a necklace with the wrong letter back) and after numerous unanswered emails (weeks and months going by) they finally sent a new necklace with extension to me with the correct letter (noting this is now August 2023 and my friends 41st birthday had now gone by)! * There is little to no customer service, the quality of the jewellery is average and very thin and I would not recommend anyone buy from them.