My experience with JG Pest Control has been awful and has left me worried to request help from companies going forward. Future customers please read - important information regarding service and fees charged. I came home one day to find that there was a large swarm of what appeared to be wasps in a tree in my back garden. I immediately took to google to find a company to come and assess/get rid of the infestation. I found JG Pest Control and called them. The man on the phone was nice but didn’t ask me many questions and advised that I had to pay £150 up front in order for someone to come to my home. I found this strange but was worried about the infestation and needed help, so I paid. I then received numerous e-mails from the company with terms and confirmation of the booking etc. The next day a man came to my house from JG Pest Control. He was in my back garden for less than 5 minutes, stood around 5 meters away from where the infestation was and proceeded to tell me that they weren’t wasps but honey bees and that there was nothing he could do. He advised that they would go away on their own in a few days. He also told me that the man I had spoken to on the phone the day before should have asked me more questions to establish if they were wasps or not and should have known that it wasn’t even wasp season. When the man had left I received several e-mails enclosing documents signed by the man confirming that I had agreed he could sign them on my behalf that he had been and dealt with the situation and that the £150 remained payable for attending. No documents were mentioned or shown to me and I certainly did not approve the signing of the documents on my behalf. I wrote back to JG Pest Control and was horrified to receive very unprofessional responses from the company’s Senior Business Development & Office Manager advising that they were still going to charge me £120 as a survey charge (I was happy to pay a small call out charge but charging me 80% of the cost to deal with the infestation seemed ludacris), referring to the terms and conditions I had been sent after I had already paid and advising the following: “I do not wish to come across abruptly, but we attended your property in good faith to solve a wasp issue, however due to inaccurate information we arrived to find it to be a honey bee issue. If we were advised accurate information at the time of sale I feel we could have avoided this situation.” To describe the employee turning up for less than 5 minutes and staring at a bush as a “survey” is shocking and the ‘survey report’ I received after gave false statements about what the employee had told me. I was also horrified to see the comment regarding inaccurate information. JG Pest Control cannot expect its customers to be insect experts, as that is why we call the company in the first place. The customer service staff should be asking a minimum amount of questions to establish the situation before sending someone out to homes. I write this as a warning to future customers to make you aware of the charges and the implications should JG Pest Control not be able to resolve your issue. I also have a genuine concern about how many other potentially vulnerable people have paid these costs.