BE WARNED!!!! I hired this firm to address a wasp issue. Was a sold a full service which promised to find the source of the wasps/wasp nest regardless of whether it was internal or external and I paid in advance. In reality, a technician arrived, took a look around then left without doing anything. Meanwhile my tenants sent photos and videos of wasps and a possible nest outside the flat - which the technician was "unable" to find in the whole 5 mins he was onsite. I called customer service - no one answered. I emailed their customer service address - emails bounced back. Texted their after hours WhatsApp number - no reply. Basically, they took my money up front, delivered nothing and were uncontactable afterwards. Complete mess.