The first visit I had I felt really fobbed off. I made a booking with the clarification a technician would enter my loft to get rid of a wasps nest (as a previous company I had booked said they would only treat from the outside) but when he turned up he said he was going to treat from the outside, I had already explained over the phone it was really hard to distinguish from the outside of my property where they were entering but that there was so much activity in the actual loft. The technician explain he doesn’t like getting in the loft and he wouldn’t be doing that. 2.5 weeks later (today) iv had another technician visit as the wasps remained as I knew they would have. He was amazing. Old school, not afraid of actually doing his job and getting it done. Fingers crossed the wasps should be gone this time. As I said above the first visit was a waste of time and what was carried out today should have been done in the first place. No point in having people working there that don’t want to do the job properly.