This is the kind of business you don't want to touch. Dishonest and entitled thieves. Called at 11.30am today and it was my understanding I was paying £240 for three visits to deal with an issue, seal, follow up and check. An email later confirmed that they would try to do all of this in one visit, the first, and then would only return for future visits if the issue persists and I provide proof etc. £240 for one guaranteed visit which I was told would be 45mins is bonkers. I requested a refund pretty much immediately, 40 minutes later. They have decided to keep 50%. £120 for literally doing nothing. Hoping credit card will charge back the rest. White collar crime at it's finest. Vile people. Vile business. Go elsewhere.