JG gave me a rate for the first visit payable in advance and once on site asked me for additional funds even though they couldn’t guarantee success, once their guy told them the intruder was a squirrel. However that was not the case as there are differences between rat and squirrel droppings both in size and way of discharge as I learned once I searched the internet. As it happens the rat was successfully caught due to the snow fall in early December which forced it to take the peanut butter on the trap. Not impressed although they bombarded me with numerous emails about their services.