Very poor experience of this company. We had to leave the house so could not challenge what was being done. They did not complete the treatment in the way described on their website (nowhere near the number of hours stated), did not call us at the end of the ‘treatment’ as they said they would to advise of what had been found. There was no evidence that any chemical treatment had been used but we were charged for that. They provided an unnecessary heat treatment for the problem which could have been treated inexpensively- nearly £1700 for carpet moth larva- not bed bugs. Finally they lied on the phone to us (we tape our calls). They said that the van would just say JG. It had ‘Pest Control’ emblazoned on it. The balance of the money was taken from our account via ‘a token’. We asked for our money back but nothing.