Overall it seems the heat treatment for bed bug eradication was effective. The technician who came was very friendly and professional. He came on time and was respectful of my property. The team I spoke to on the phone were also very friendly. However a few days later we had some more bites so after I waited a few days to see if the chemical spray would do the job and still seemed to be getting some bites I called in to ask if I should just wait the full month post chemical spray first. The lady on the phone was much less friendly and wasn't very sympathetic. She said she would send in some bed bug traps but I had to call in again to chase this up a few days later. When this finally arrived there weren't clear instructions as to how to set these up to catch any potential bugs most effectively. They look simple but I think it would be better to provide some simple instructions to make sure I'm doing it correctly because I want to catch the bugs if they're really there. Anyhow I'm still waiting to see if we catch anything and hoping we don't because the chemical spray should sort out the rogue bugs that didn't die.