On the 5th of April we called to book a bedbugs inspection with JG Pest Control. This has been booked for the 6th of April. We paid £180 for this report. The inspector came and he identified bed bugs. He advised that if we continue with a treatment with your company the £180 will be deducted of the final bill. He said that someone will be able to give us the treatment solution and quotes once the report is reviewed. We called on Tuesday to ask for advice on the next steps. We agreed with the gentleman on the phone to book a heat treatment on the 11th of April. The cost for the treatment was quoted at £1000 + vat = £1200 and as I understand the £180 was deducted so the full cost should've been £1380? On the 10th of April I've been asked for pictures of the property ahead to the treatment. I sent the link of the property which contains pictures of the full property and a floor plan. Emails attached. Nobody came back to us to say that the treatment cannot go ahead because of the layout. If this was known to be an issue I would've expected to be informed before the appointment. On the 11th of April, the specialist for the heat treatment came to the property and said that the treatment can't go ahead because of the stairs to the loft and the central heating being in the 2nd bedroom (he mentioned that this might not be an issue as the central heating is not close to the door and it's in a cupboard). He advised that a report would be sent to the office to get authorisation. The decision was NO for the heat treatment, however a chemical treatment could be completed. I called the office to understand what is happening and I've been advised that the heat treatment cannot take place because of the stairs in the loft, the central heating in the cupboard in the 2nd bedroom and the living room being open space with the kitchen. I must mention the house have no open space kitchen and living room. I agreed for the chemical treatment to go ahead, however at the price of this type of treatment and not £780 (£180 inspection price and £600 deposit for the heat treatment). I was at work and I couldn't talk very long so my wife, called the office at 9:16am to ask for the new price on the chemical treatment. The person she talked with, I believe this was George, was very rude to my wife and treated her with no respect. My wife explained to George that we don't mind the new treatment as long as this is at the correct price. George refused to give to my wife the price for the chemical treatment and refused to refund us the difference between the treatments. She asked George several times for cost information, however the price was not provided as she was not a customer as per his statement. He made a comment that he knows what my wife is trying to do by asking for the price and he reufused to provide this. George hung up on my wife while she was talking. The prices should be transparent and not made up. By refusing to provide a price we can understand that this was overpriced. A manager contacted us after we complained and refunded us just £180 as he said that the price was £600 same figure we paid for the deposit. We are still facing bedbugs problems. Stay away of this company as they are very unprofessional and rude! They just want to take your money without providing the services!!!