JG Pest Control have some of the worst customer service skills I have had the misfortune to encounter - let alone the fact that my rodent infestation remains ever-present following their guarantee of three visits to exterminate the problem. Having contacted them to book in assistance to eradicate squirrels living in my ceiling space, a technician - Nicholas - was booked to come round a few days after my call. They do not give you a time of arrival, and so I had to wait all day for the knock on the door. I was given an “on my way” message with the suggestion he’d be 15 minutes, but it took him almost an hour. From the moment he stepped in, I felt he wasn’t well-prepared - he didn’t have much of a briefing on the job, nor did he sound confident in what he was doing. He surveyed my loft, my kitchen underneath the kickboards and around the boiler, as well as surveying the external surrounding of my flat roof which is where the problem was. After a lot of umming and ahhing, Nicholas had no answers - he couldn’t tell me how they got in. He also told me he couldn’t instal any traps because they would have to be external - he was later then corrected by the office, and he set a trap in the guttering. Maybe a week later, a squirrel was caught - was this the squirrel coming and going, or simply just an innocent victim? Who knows, because any squirrel could’ve taken the bait. In any case, I booked in for the removal of the squirrel - I had to wait a few days for these and even Nicholas was surprised that they made me wait. He removed the squirrel, and reset the trap. He still couldn’t tell me how the squirrel got in. We heard nothing for a little while but then the noises continued and the trap went undisturbed for weeks. After some investigating of my own, I immediately identified a possible entry point of the squirrel - a broken air vent just centimetres below the trap that Nicholas had thrice interacted with, and yet did not identify. Looking through the vent, I could clearly see the open ceiling space with insulation perfect for a squirrel home. I emailed in and asked for this to be addressed, and was directed to Adam Fairley who was CC’d in. I emailed him directly also, and heard nothing. I waited a day, called the office and asked for help - they told me they’d checked with Adam and that he was just doing something and would get back to me. The next afternoon rolls around, still no call. I called to complain and was met with an incredibly rude lady who told me that I would simply have to wait, or I could email Adam - not realising I’d already done so. I finally received a call from Adam, and he booked someone in come the next day. Geoff Maughan came the next day, took away our trap and sealed the vent by stapling a piece of mesh over the hole. He told me that he could not see any other way the squirrel would be getting in. This was a Saturday, and by the Monday - lo and behold - the noises returned, and the prodding remains intact. I have attempted to seek reimbursement from JG Pest Control, for at least a partial refund, after I had spent £330 on three ineffective, half-completed, incompetent visits. Alas, they refuse to budge and instead I was met with snarky, smarmy comments from their manager Leigh Fowler. Leigh claimed that the one squirrel was caught, and that the continuation of noise counted as a “reinfestation” not covered by their guarantee - he also claimed we were provided “proofing” (a small piece of cheap mesh stapled into my PVC) at no further cost as a “gesture of goodwill”. For £330 and an ongoing squirrel problem, I would expect a piece of cheap metal to be included in that price. I argue that this reinfestation is fiction, and that this was an ongoing problem that his technicians had failed on multiple occasions to nullify - or in fact even identify the cause! Not only has my problem not been solved in the slightest, I was treated with contempt and a complete lack of understanding. They have refused to accept any responsibility for a job half complete, and simply misrepresented facts during an auditable email chain that proved their misrepresentations to be exactly that. I will be pursuing action under the Consumer Rights Act of 2015, and I would implore those who experience anything similar to do the same.