This whole experience has been a complete waste of time and money. I expected professional, thorough help — not months of excuses, poor service, and ongoing suffering. I’m beyond frustrated with this pest control service. I’ve been dealing with a bedbug infestation since February, and despite three visits, the issue is still not resolved. After the first two visits, I was still getting bitten and kept finding signs of live activity. I sent them clear photos showing how badly I’ve been bitten, and yet they kept asking for more “evidence” instead of taking proper action. By the third visit, all they did was drop a few monitors on the floor — completely ignoring the fact that I had fresh bites just two days before, and there were still live bedbugs in the room. It’s ridiculous. If they had done their job properly in the first visit, the treatment and chemicals should have been effective. Instead, I’ve had to deal with ongoing infestations, constant stress, and no real solutions. Since February, I’ve packed and unpacked my belongings over and over, followed every single instruction, cleaned, washed, and done everything I was told to — and still, the nightmare continues. It’s honestly insulting to keep being asked for more “proof” when the evidence is clear and the situation is affecting people both mentally and physically. This level of service is unacceptable. I expected professional, thorough help — not months of excuses and dismissive responses.