Understanding tracking information is more confusing and more layered than the film Inception. So using the recommended app to track : open app and click on jimmy joy order - click on show details - click on tracking number to go to jimmy joy portal - click on tracking number again to go to fed ex - click on track to go to royal mail to be told we have been advised the parcel is on the way to us. Order placed 21st April has just cleared customs today, 3rd May. had I known it would take this long I would not have bothered. Then to rub salt on the wound you ask me to write a review. Surely you can see the same information I can on your website. Probably advisable to wait until your customer has your stuff before asking for a review. I have ordered some other food based items originating in the Netherlands and it was delivered in 4 days with no issues.