First time customer with this brand. Currently looking for alternatives, I use Huel. Disappointed with the products overall. Hot meals taste greatly chemical. The bags are cheap. Tearing it open 0/2 times worked without knife or scissors. The sealing mechanism only works on one of the bags so far, the other I cannot reseal. Satay noodles smells and taste like the cheapest 10 cent Ramen, not in a good way. Lentils are just loaded with artificial chemical flavors. Few bites and the appetite is gone. I added some extra flavors to be able to finish the meal, still not pleasant. The scoop included was broken, wedged below the product it cracked. It's not protected at all and fairly flimsy compared to ones I already own. The food bars are borderline ok, but really just ok. The consistency is very different for every flavor. Salted caramel are too hard to enjoy but tastes ok. Cherry has a great consistency but tastes chemical and artificial, a few bites in I list the appetite. Vanilla doesn't taste like much. I will keep looking, these products are no option for me. A refund would be appreciated. Happy to return the unopened product (2 bags of hot meals)