Excellent customer service! So that’s where the stars come from. There was an issue with shipping where the product was damaged, and customer service immediately replaced the product for me. But the flavor and texture of the plenny pot (Cajun pasta) left much to be desired in terms of texture (and flavor, for me personally). I made sure to shake the bag as instructed to get the right amount of flavor/powder and pasta/veggies, but the flavor and texture still didn’t cut it for me. Plus the instructions were inaccurate for measuring the weight of the scoops. Two scoops was not the number of grams it should have been roughly equal to (according to the back of the bag) which was very frustrating. That said, i love how convenient it is to just heat up water and know I’m getting a fully nutritious meal. So I will definitely be trying the mac’n cheese plenny pot if I re-order. It seems like a surer bet for a more predictable texture.