Very poor customer service. Is 'Pierre' even a person? The first time I ordered something, and disappointed about how it all goes. We are 13 days in and I still don't have my full order. In the first order they made a mistake by packing the wrong item. The next day they shipped the correct item. So far so good. They choose another shipping option than the one I initially choose. It got lost in the shipping process. I sent several e-mails, tried to contact them through the chat. But everytime they tell me it's there, whilst my shipping information says something different. Do they read my emails? Do they want to help? Do they even care? Very sad, because I really wanted to use this product on a daily basis. Offer an appropreate sollution!