If I could give a zero star I would. I was a keen and constant buyer until I had an issue that is. 2 of my parcels went missing at the same time. I contacted customer care( if you can call it that ) and advised them that my parcels hasn’t been received and to refund. They sent me two sets of tracking details they sent me also shows they have not been delivered. All they said was yes the orders have been dispatched despite me telling them that they have not been received and there is a problem. Tried again to contact them the next day and was told items haven’t been dispatched?! So the tracking on my orders are fake ?! Anyhow this experience has put me off for life and will be contacting my card company for a charge back and will not order from these cowboys again such a shame Katie has her name to this sham of a company.