Horrendous company with very poor customer skills. J150 spin cycle bought from them - via Amazon. On my 5th ride, the pedal sheared off, exposing a sharp metal point which lacerated my calve, leaving a 6 inch deep cut. After contacting Amazon, I then contacted JLL Fitness. They first tried to blame Amazon. After several emails by myself, they then 'suggested' that the bad workmanship was due to incorrect home installation whilst adding that Amazon have had no other issues with the product - insinuating that I was lying. Meanwhile I'm left with a nasty leg injury.