One of the worst customer service experiences I have had. I ordered a spin bike for my birthday. I was not told delivery would take place or that the bike arrives in 2 boxes. The box with the main frame was delivered however the box with the stabilisers and pedals was missing, reported to the company who said it would arrive in a few days. I should point out that ringing this company is a waste of your time as they don’t answer and will only respond to emails as and when they feel like. I notified them again that the box was still missing 5 days after original delivery and was asked for my address...no other correspondence after I sent this to them. A week after delivery I contacted them again asking where the package was...no response. Now trying to get a refund and go elsewhere where customer service are willing to help. I also contacted the delivery company and they will not speak to you as you are not the customer and send you back to the company at you bought the item from. The delivery company will batter the boxes your item is in and the company will blame you for it, they also don’t ask you for your signature. JLL state 2 drivers will deliver and bring on if on the first floor...1 driver brought item. JLL pass the book blaming the delivery service but done rectify the errors that have been made and then ignore you £429.99 on a spin bike for it to be not fit for purpose is ridiculous and customer service should be able to actually help!