I would love to be writing a positive review of the £600 treadmill I purchased and may change this review if I actually receive it. Unfortunately it hasn't arrived, I can't get updates from their chosen courier and the worst part is they can't be contacted themselves. I know these are strange times but any company of any note should be able to offer some sort of contact method whether it be live chat, email or telephone. If this isn't possible then you would expect a notice to explain why. I have been trying to contact them now for over a week and their phone rings out for 2 minutes before being disconnected. I have also emailed on 4 separate occations for updates and never received a reply. The courier they use for large items is XDP who somehow manage to beat JLL for poor service reviews and I can see why. I had no update on delivery for nearly a week and then received an update to say it would be delivered within a 2 hour time slot on 15th June. We work from home so we were in and waiting! No change of status from the courier until the 16th when we got an update to say we had been carded... We obviously haven't and this seems consistent with other reviews I have read. You try to contact the courier and they only give email contact but also don't reply. They also have a message to say you need to contact the seller for an update on their delivery! So basicially I am waiting to see if they manage to deliver to the correct place without any way of contacting either the seller or the courier who if they are even trying to deliver are doing so to the wrong place. Please contact me JLL to resolve this issue!!!