AVOID VICKY/VICTORIA on JML customer services, she will only make you more upset, she has zero empathy for damaged goods, sarcastic, bossy, robotic, unsympathetic and goes out of her way to wind you up, she interrupts constantly, takes her anger issues out on customers. Very condescending manner. She told me no one has ever complained about her before, maybe not but they will stop shopping at JML! She also told me she had no idea when my package would arrive, possibly up to 14 working days and I wouldn't be notified when it's due to arrive either .., But the same day I was notified by email it was due to arrive the next day and texted in the morning and given a hours time slot for delivery! Completely different to what she told me, She has the worst attitude I've ever come across, damanding my order number and not wanting to listen to the issue, not caring one bit what the issue is or wanting to listen, she just interrupts demanding order number, repeatedly. She left me really upset.