Disgraceful out of pocket by £10 and no replacement vacuum cleaner. If I could give 0 stars I would. My daughter bought me one for Christmas I was looking forward to it for cleaning small areas. It came and it would not work, so I charged it and it still would not work, I put it back in the box and the next minute it started I took it out and it would not turn off, my grandchildren were terrified the battery would explode so I put it in an outhouse outside to run the battery out safely, by the way it did not vacuum up either! My daughter had to pay £5 to ship it back, JML don't offer replacements, so she was out of pocket for two lots of postage and no replacement. Then she found out she could have got it off Amazon no postage charged either way. Feel totally cheated.