I have struggled over several months to spend money with this long-established company. Since their Customer Service section was outsourced, it is virtually impossible to find out if a particular product is available in a “physical store”. I am sending, by a separate post, a two-page verbatim account of recent attempts to buy shoes, lampshades( JL Samantha, different prices in different stores - surely they don’t do ‘never knowingly undersold’ with themselves!, bread bin, curtain fabric (they assured me that they had 18m in stock- I needed 13m and only when I requested that they unfolded the roll did they discover that the fabric was in two pieces, 11m and 7m!), see an electric patio heater on display before purchasing it at £209 ( despite reassurances that I could see it in the Kingston store when I was staying in Wimbledon, having a coffee and cake in JL Sheffield café to be served dry, stale Victoria sandwich cake, discovering that automatic door access from the car park is on the second floor, whereas the lavatory for customers with disabilities is on the third floor... the list goes on.