I ordered a Kettle and a Toaster both in white from John Lewis for delivery today. I paid an extra £10+ for timed delivery and took the morning of work to receive. I received a Black Kettle and a White Toaster. Not what I asked for. I contacted John Lewis who said "Sorry but we'll send another one out and we won't charge you an extra delivery charge"?? Extra? They messed up and the 24 hour delivery has now taken 2 mornings of my life and a trip to the Post Office to send back they wrong one and its not what I paid extra for? Their response? Sorry but we won't be offering any good will.....Terrible experience