I am stressed out to the max! I have spent over 1 thousand pounds to acquire parts shown in stock on Craddock's website. That was over 1 month ago. Since then, I have received an email once a week, at first telling me a few parts were not in stock and they were waiting for their suppliers to deliver them. Their communication and accessibility is extremely poor, regardless of any protestations to the contrary on their part. I have repeatedly asked for the list of parts that were missing in order to ascertain whether to ship the parts that they did have. I have never received a response to that query. Finally, I have told them to ship the parts that they did have but please send me a list of what they were shipping and the cost of carriage. I wanted to ensure that the parts being shipped were relevant and not just a couple of small items. Still no response to date. Am I being unreasonable? irrational? I do not think so. The company was very quick to take my money, but have stalled on delivering the products for which I have already paid. It almost appears that Craddock is going out of business and delaying the inevitable. It is such a shame that a venerable institution like Craddock is currently treating its customers with such arrogance, deceit, and fraud. If I am wrong in my assessment and there is a positive response soon from the company I promise to return to this site and give an update. I want my parts shipped this week. It has been over a month. BEWARE.
4 years ago
John Craddock has a
1.7
average rating
from
36
reviews
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