You get what you pay for!!! Been a member of John Pye for about 4 years - I've watched various auctions but never bid as its too far for me to get too. However, I needed a new TV so looked at their Warranted sale where viewing not allowed but guarantees are given on products - many advertised as unopened box. Bid on 3 items (all sealed box so expected new products) 1 x mobile phone - they delivered an empty box 1 x TV - they delivered the completely wrong model 1 x TV - the box was opened and items were missing. I complained and fair enough eventually received a refund for the TV and missing phone. However, I paid delivery for the 3 items and the delivery charge was not included in the refund meaning the one TV I kept was £10 cheaper than at Curry's. Phoned JP to ask for delivery but they refused - deleted my account. Please save yourself the heartache and hassle and read other reviews - they should be shut down or describe goods correctly.