Item not as described. Stated fully functioning and under warranty. Item arrived with main parts missing i.e Wand and accessories. On the second time of switching it on the lights did not work. Reported this as soon as it arrived. Informed to fill out a form. 3 phone calls and 5 weeks letter I chased it again. I was put through to Marchington site where I spoke to a very arrogant and obnoxious person alive. Basically, he had emailed me twice, it was my fault the email replies had gone into my spam box and I had not picked them up. (This was due to the title of the message- it looked like spam). I refused to continue to converse with him. I had been told that I had to return the item at my cost, which I refused. I decided I was fed up with this and emailed the Site Manager (got name through LinkedIn) to state how bad the customer service was. Within 2 hours I had a reply and it was confirmed they would pay for the postage and give me a full refund. However, I was informed the product was checked twice, so I don't think they believed me!! I was refunded in full with 7 days. This was very stressful and frustrating and I would never use them again or recommend them. I have notified Trading Standards of their practices through Citizens Advice. I would recommend if you do use them and have a complaint go to the Site Director/Manager and report them to Trading Standards. All electrical items should be working and fit for purpose.