Bought items on 6/7th September , invoice received on the 7th sept to be paid by the 8th of September (less than 24hours) , package arrived the following week , on the 17th I had an electrican come and put in the ring wired doorbell pro with chime, so drilled holes in my bricks outside to put up , only for the doorbell not to give a WiFi signal to connect to my network , chime on the other hand did connect but was already connected to someone else account so couldn’t be used unless that person disconnected it On the 17th of SEPTEMBER I emailed about the faulty item and wasn’t until the 20th I was told you had to log on to their website to return said item, luckily it was a warranty auction as if not then no return would be possible, purchased on auction as a fully functioning item turns out was false advertising and took a further 2 weeks on back and forth emails to finally arrange a home collection for a return , however that return had to go to another site so they could send it back to the original site (I’m in Northern Ireland) Dpd don’t collect on weekends (yanno when most people are off and not at home) so was told a collection time with 5 minutes notice so had to cancel that one and arrange a day of for the following week to be collected but first of all I had to arrange for the electrican to come back disconnect everything he did and put my original doorbell back Collection FINALLY happened on the 12th of OCTOBER , made it to the galgorm site on the 14th which then forwarded it on to th so Leicester site and that arrived on the 17th of October On the 18th of October (today) I contacted the original person (rachelle Caulton) who informed me it only arrived today , which I sent dpd tracking info which it was yesterday but turns out she meant on her desk (not my problem) , who then informed me the price for electricians both visits will not be covered by them for their false advertising on their website along with the refund will not be processed for a further 2 days which will also take up to 3 further days to reach my account - which we know could be 3 “working days” that is the 25th of October - approx FOURTY EIGHT days after I made the purchase and have wasted my time trying to return and get my refund So I would advise anybody to be careful purchasing anything from this auction as they will not pay for any services you have had to cover for buying false advertised items that belong to other people