I have spent many thousands of pounds over a number of years with this company. I even got some real bargains in the early years when the majority of lots contained multiple varied items. I have bought a lot of real rubbish as well, broken, defective, miss described & bits missing. More recently they seem to be reducing the number of items in a lot to just one or two things. This leaves you nowhere to go if they are not as you expect them to be. Sometimes they state lots are incomplete if it’s cheap stuff or their pictures will show bits missing & in fact when I contacted customer services about the fishing rod referred to below I checked their site first & about 10 items were listed as incomplete. Why do it with some & not all? I think with the more expensive items they appear to try to disguise the fact with the way the item is photographed. For example I recently purchased a five piece fishing rod, of which only four pieces were present and a damaged snooker cue for £74.99 including postage. I can’t get a replacement part for the rod as it’s discontinued & the cue was straight in the bin. The photo showed the rod in the bag & tube.The fact that it was described as fishing rod suggested to me that it was complete & could be used for fishing but as it is incomplete I cannot fish with it. Customer services inferred it was my own fault for not travelling hundreds of miles to view it beforehand. The prices for a lot of items being auctioned now are close to & even above retail prices by the time the extra 50% over the hammer price & postage is added. It’s almost as if someone is deliberately bidding the prices up!! Deliveries are inconsistent too and it can take from as little as a few day to several weeks to receive your items, The only saving grace is that they use DPD who keep you informed every step of the way, once they have actually received the items. John Pye have had their time for me now. I will never spend another penny with with them. If they treated their regular customers better or were more consistent with their descriptions & photos I would have spent many more thousands of pounds with them but hey ho their loss.