I've had several items from John Pye auctions recently and, apart from two lots*, all worked well. Recently I've had: two Waterpick tooth flosses, a Dyson Pure Cool Me, three lovely handbags. Two fab coats* and a sofa*, a pair of Samsung Bud+ wireless buds. Of the lots that went wrong: A coat was delivered that was not the lot I won. I contacted the auction house and they were very apologetic. They found the correct lot and we swapped the coats over. I was given the choice of a handful of lovely handbags as an apology for the inconvenience. The second lot to go wrong was an expensive mistake on my part. I bid on a sofa in South Wales where I understood they delivered... wrong... completely my mistake!! I had to organise the collection which cost a lot and when the sofa turned up at my home, the sofa was damaged. As I couldn't see the sofa it could have been damaged in transit back to Sheffield. Either way - a lesson well learned by myself. My colleague also has had several items including a gas pizza oven that he has used every weekend since. He had some items go missing via the courier and, after a couple of weeks, his money was refunded with no argument. If you shop carefully then I would recommend them highly.