in one year spent there more than £2000 it was not bad before my last purchase... i understand, they are selling returns, damaged or another mostly second hand items, so i never expected shiny brand new item... last purchase was tragedy...it was home gym equipment...olympic bar, weights and multy gym first at all, in show room tried give me wrong bar. they told me my was accedently collected by another customer...After i did not agree to colect wron one, they finde exactly the same i needed, it took about one hour... another story weights, they were described on auction like rubberized,,,were more than 10 boxes of them, all factory packed...i opened them only at home.Surprise! the are not rubberizes, just iron cast... the worst happened with home multy gym...again,boxes factory sealed,new. but, was print on the boxes: box 1of3, 2of3...and 3rd box is missing why they did not write in lot description : set not full, missing parts... etc? i wrote them emai with this question...answer wa- it my responsobility to check before bidding. and now it just my problem... no answers to atother emails i wrote .... JOHN PYE.....people be carefull with them...they are good to take money from , after no help, no customer service at all...