hi the plants trees and flowers are always fantastic. over the last few years. but i think the service on line is a bit clinical...there is never really a follow up .maybe this will be the start .if you promoted the idea that its easy to call and make a query about maybe a tree you were buying, every few months or something like that. and i dont mean to be ringing about every seed plant or tree . but to encourage the odd communication,,it may not seem so clinical other wise ,quality is always fantastic......i already have my list for the next order .....betty hamilton 56 pearse squ d2..