Firstly the website is very good, intuitive, and prompts an add on product after placing an order. The quality and verity of products is impressive. The care and attention to transport protection and packaging of the ordered plants is very notable, obvious professional pride in their business and customer satisfaction and plant care. Notice of plant selection and regular packing times is stated. My order arrived on the final day of suggested delivery time. Only disappointment was that the selected add on plant to my order was out of stock butt I was not aware of this until I went through my ordered plants and read the delivery description docket. Still, it its out of stock, its out of stock. The company obviously take great pride in their business and customers requests. 100% good.