Initially, I had a great experience. Then I was "transferred" from Dr. Nadolsky's care (without any discussion/warning) to a provider who literally copy/pasted his texts to me (and when I inquired that it seemed he hadn't looked at my chart, he said he just copies everything bc he has so many patients and it's faster). Then I was transitioned from my initial "care team lead" to a new individual who never materialized. Despite promises on the text interface that replies happen "within 1 business day" I went 4 days waiting to hear from him -- and still haven't. Since it's regarding a refill on a script, it's unprofessional and beyond frustrating, and there's no other way to contact people.