I signed up for Sequence recently and have had some very concerning experiences so far. A week ago, I received an update from my care team that my insurance was requesting additional documentation proving 6 months of a weight loss program as part of the insurance prior authorization policy. When I checked my insurance portal, no prior authorizations had been submitted. I notified the care team and they apologized saying they were gathering information before submitting in case my insurance requested it. I provided the information and then they updated me that the prior authorization had been sent. I’ve been keeping an eye on my insurance portal and nothing is showing as pending. Today, Sequence said my prior authorization and coverage was denied. I asked if they could forward the communication from my insurance company because nothing was showing in the portal. She said sure and then proceeded to share with me a denial letter for another patient, for another medication, with another insurance provider 🤯 this seems highly unprofessional and very sketchy.