Sequence is growing too fast and cannot keep up. The only way to communicate as a member is through the Care Team app. The Care Team has 1-2 business days to respond, do not respond over weekends or holidays, does not have a chat option or 1-800 number. So if you have a question that needs immediate attention, plan to make it be Wednesday or else you’re waiting days for a response. Bupropion/Naltrexone are offered as part of the subscription through their supplier. However, they have no visibility into their supplier’s process or supply. So of the 2 months I received medication, both took 10 days to get and the tracking info was not updated along the way. The Care Team could not tell me where my meds were or why the delay. Second month there apparently was a known shortage of the medication which they only informed me about after I went several messages over several days. Worst part is the admin on their member Sequence group was condescending and tried to gaslight me that their customer service was acceptable. She even told me that if I don’t like the service I’m getting, I’m free to leave. So I did. To another company that has all the customer support features and shipped within 12 hours of the prescription being sent. It’s a shame that Sequence is sub par. I went to them due to their affiliation with Weight Watchers. There are better options out there. Don’t waste your time, money or energy.