I had to put at least one star in order to comment. It should be a 0 star. Absolute worst customer service ever! The responses appear to be AI generated. They pick out a few words within your query and respond w answers that are obviously canned. Noticeable redundancy in the answers. They tell you they have submitted a pre authorization to your insurance company but they don’t! I contacted my insurance company, they confirmed they had received NO requests from Sequence. I checked w my pharmacy claims supplier, again, no pre authorization request. Alas, you are on the $89 per month hook for 3 months and you get nothing but diet and exercise advice one could easily find on Pinterest. Save your money and ask your PCP for a prescription. Sequence is nonsense.