Their system is completely asinine. If you need help you have to message the care coordinator who is always off that day. And then you have to wait two days for a response. Then when they finally get back to you they just tell you that they will ping the person you really need to speak and it takes another two days for that person to get back to you. So you are four days in waiting for a response, when it finally comes and they ask you a question even though you answer immediately you have to go thru the same ridiculousness and wait another four days for a response! 😡😡😡😡😆