So the program works well….if you use your local pharmacy. I made the mistake of trying to switch to shipping because during Christmas it was going to be more convenient. That shipment was late, and I went without meds for 3 days. The following month I specifically request (thru the refill screen) to refill with my local pharmacy. They send my RX to their pharmacy and will not write me a new one. This shipment was also late, and I went without my medication for 5 days! In the app it specifically says to request your refill 7 days in advance, but you really need to do it at least two weeks in advance.