It started off good I had my consult I got approved for Zepbound and 1 month later my insurence cahnged and I said I need a refill on the medication but to least of my knowledge my insurance carrier needs a pre-authorization for this medicine. I’ve been trying to reach someone for one week already trying to solve this problem and no one and is really helping I am just getting runaround saying they have faxed my pre-authorization to my insurance company but but the insurance company says they have not received anything and I’ve been checking online to see if it’s been sent and nothing is there as well I have been given the run around for 1 week already and it’s most frustrating thing that I have inquired. Now I’m already off the medication. It’s gonna be a week and still nothing.