I can’t say enough about my Sequence care team. Shannon, my NP, and Abigail, my Care Coordinator are so positive, warm, and consistent. I really feel like I matter and they make me want to succeed in this journey. I have to admit, I canceled my membership after the first month. I didn’t get any prescription filled despite my Sequence Care Team’s efforts. Honestly, I was all over the place having just moved back to the States and starting over establishing care under a new PCP. I cancelled because I thought I knew what I wanted and needed in my weight loss efforts. But I discovered that my new PCP hates GLP-1 medications even though she said Im a great candidate. And she explicitly said that she hates dealing with the prior authorization so she won’t prescribe them. Okay so I was back to square one. A friend suggested that I try a competitor to Sequence. I found out I could try them out for a month for free. I did. But it cost me a $290. While I met with a provider via video chat, she didn’t give a rat’s booty about me. Every time I’d need my prescription refilled or I had a question, I’d have to pay $130 just to speak with the provider who only gave me 20 minutes. The worst part of that experience was honestly that this other company makes it seem like my insurance would refund me the cost of the appointment since I chose an in-network provider. That wasn’t the case. I only found out after my first 2 appointments. So I rejoined Sequence and Abigail welcomed me back with so much kindness and compassion. Shannon really takes the time to ask questions and she comforts me in a way that doesn’t feel like she’s merely doing her job. She wants to help me over the hurdles of the side effects. They respond to my umpteen messages very quickly, thoroughly, and consistently. I can ask questions and I’m comforted knowing that my side effects and/or concerns are valid. I don’t have to worry about scheduling appointments and feeling like a number. It’s hard enough to be in this space of needing a GLP-1 for weight loss. But having Abigail and Shannon on my side makes me feel like this is the right choice. While I’m on the hunt for a new PCP, I think I’ll stay with Sequence regardless — for the consistent personalized and warm support that Shannon and Abigail provide.