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Debbie V
I did not sign up with Sequence…EVER! I did read thru their email that came to me under the WW heading. It read “Do you qualify?” In order to see if you qualify for the weight loss injections, you do have to put in your credit card #. After reading thru I realized I did not qualify so I backed out my CC. At no time did I agree to their Sequence program!! After being out of town for couple months, hubbs and I were going thru our CC charges and noted $47.19 charged on 2/22, then $99 on 3/22 (all while we were still out of town)! I had joined WW for $12 a month for a yr 12/25/23. What I found out after calling the number listed on my billing, Sequence had in fact “captured” my CC # and made me a “core” member of Sequence!! I was trying to follow WW but had no intention of using Sequence! Certainly not at $99 a month!! After calling Sequence and complaining to a very nice lady in the “resolution” dept., she gave me a website to go to to try to dispute these charges. I had to argue that calling the resolution center should be adequate to resolve and receive a refund for something I never signed up for. So finally she was able to cancel my membership and refund the $99. I was then told the $47.19 charge in Feb. was for a consultation. I NEVER had a consultation!! So for that charge, she had to send the request for a refund to a review board. I will hear back in 3/5 days via phone call. I will complain to my CC company if that money is not refunded! All I can say is BEWARE!! WW has contracted with Sequence to provide a clinician service. That should be a good thing for some people….but Sequence is taking advantage of WW clients and signing them up for Sequence even if clients did not agree to the membership. Sequence is giving WW a bad name!! Plus in order to give me my refund, I was cancelled as a WW member!! I was enjoying the app at $12 a month!! DO I DARE RESIGN WITH WW?? Will Sequence “grab me” and attempt to make me a “ Core” member? IT’S RISKY!! WATCH YOUR BILLING!!
8 months ago
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Sequence has a 3.1 average rating from 392 reviews

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