Initially, I was quite pleased with Sequence/WWC. I started back in August 2023 and to date have lost 70 lbs on a GLP1 medication that my insurance covered. I signed up for an annual membership in January 2024 to save a little bit on the monthly fees (annual cost $899). The issues started when my insurance began to charge much more for a monthly prescription versus a 3-month fill since I'd reached a steady, therapeutic dose. Sequence/WWC care team members deny a 3-month fill is allowed, while the admin staff on the Sequence/WWC facebook group for members state that it IS allowed. I've wasted weeks going around and around with them. The left hand doesn't know what the right is doing. Poor customer service.