Wrong item received (Christmas present for daughter). Replacement promised in time for Christmas, to be sent by express mail. After many emails and phone calls, weeks later it turned out it hadn't even been put in the post. Finally got through to someone efficient who took on the problem and arranged to send out the replacement, which I finally received mid January. Postage refund offered as goodwill gesture but I never received that either. Very disappointing and as another reviewer said it is a shame as your stock is generally lovely. The shops don't stock the maternity/nursing range which means you have to order online, so come on Jojo, get your act together and do something about this please.