My initial experience with this shop was terrible and will certainly be the last. I purchased Chanel Overknees Boots from the Joli Closet website. Receiving the item was a challenge; I had to repeatedly contact the shop due to a lack of shipping updates. After a month, the boots had not been delivered, leading me to doubt the legitimacy of the sale. It was odd that the item was in Poland and needed to be sent to them first. Despite my payment, Joli Closet appeared inactive in sending the item to me. Following weeks of daily emails and my lawyer's involvement, the boots were finally delivered in a dirty, cheap cardboard box, simply wrapped in Joli Closet's paper. The condition of the boots was poorer than advertised on the website and in the photos provided by Joli. A visit to an official Chanel store confirmed the boots were counterfeit, notably the soles. Joli Closet has since ignored all my emails, forcing me to hire a lawyer with expertise in EU law. They have remained unresponsive, despite the situation demanding professionalism and resolution. Attempts by Alma to reach out to them have also been unsuccessful. This shop demonstrates a lack of seriousness and professionalism. I advise against dealing with Joli Closet.