I honestly can't believe that every single review on here is exactly the same as my experience! Do not EVER purchase anything from Jones and Jones! 100% the worst customer service I have ever received in my life! Just the same as everyone else I returned my items and had to wait a good month for my money back (£123.95) and the only reason I got it back was by emailing and Facebook messaging on a daily basis! I sent 7 emails to different addresses before being replied to by mirella@jonesandjonesfashion.com who was the rudest and most unprofessional person you could imagine! I told her that I had returned my dresses because the quality of the material was horrendous. So tacky and cheap and even smelt of cigarette smoke which I assumed came from the delivery driver. She replied basically calling me a liar and said the dresses are handmade to order (not possible when I ordered late at night for next day delivery!) And that no one had made a note on my return when in fact I had hand written about the quality and smell on my returns sheet and also on their website on their returns page! I told her I wanted the money back for my refund and the next day postage I paid to make up for being ignored for weeks but apparently they can't afford the £3.95 to give me it back! Although this is surprising seeing that they are keeping everyone's hard earned money to themselves and refusing refunds!! Mirella, your company is atrocious and I sincerely hope you realise the mistake you have made in loosing what could be loyal customers.